What used to be a permanent lab entity just a few years back has found its way out of the machine rooms and entered different industries and business processes across the globe!
We are talking about conversational AI or what we call in the common language — a chatbot!
Recent research by the MIT Sloan Management Review and BCG suggests that more than 70% of the executives feel that AI is going to play a pivotal role in their business organizations.
The AI elements of chatbots are readily available for customization and as-is use in various business scenarios. However, the…
Once we start the conversation with others, it will make them respond likewise you follow the principle of invitation and inspiration. Same for the businesses. To start a conversation with the customers, they need high quality and engaging content to invite them to ask about the products or be inspired by your products.
Right now, most businesses are engaging customers with the AI conversational chatbot. But do you think automation can do this work efficiently? If your answer is yes, then you are absolutely right.
A chatbot can help to start a conversation with your customer to make them engaged…
There is this thing about contemporary customers- they have changed. A lot!
They no longer want to settle for generic products or experiences and rather want everything to resonate with their personal tastes. But with your customer base growing into leaps and bounds, how do you craft a unique, personalized customer experience for everyone, every single time?
“Personalization is pointless without knowing the individual. Understand the dreams, hopes, and fears that motivate your customers, then hit them where it counts.” — Paul Gillin
Whether it is about gaining relevant context using customer support software or simply sharing personalized emails, we…
As an entrepreneur, you must have got that sinking feeling when nothing goes your way and a huge question mark looms on the survival of your business?
Well, this feeling pretty much sums up 2020 for most businesses.
However, the good news is that dark clouds always clear away and the sun shines bright again.
As we move forward and look to embrace developments in the form of Artificial Intelligence systems, remote working, chatbots, etc., you have more reasons to be excited and stay prepared to keep up with the 2021 customer service trends.
We understand that 2020 proved to…
You’ve most likely heard people repeat the ‘customer is king’ mantra in the past.
Well, there’s an obvious reason for this.
Customer-centric companies are 60% more profitable than companies that don’t focus enough on customers. Customer needs determine how, when, and where a business operates. If your customers prefer online shopping, you need an online presence; if they demand a great mobile experience, you simply deliver.
Customer-centricity has become the ‘new obsession’ that corporate frontrunners chase after. However, you’ll still hear the same leaders say:
We’re focusing all our attention on our customers, but it still feels like we’re miles…
In today’s digitized world, decision simplicity is one of the most important things that drive sales. This simplicity comes with the ease of search, choice, and query resolution. The promptness of your response makes your customers feel appreciated and satisfied. It also increases the likelihood of them revisiting your site.
When do customers need support? Before, after, and while making a purchase.
What can you do? Make sure your responses are prompt.
How many customer service representatives do you think are enough to cater to a large set of customers? Thanks to live chat, not many.
Live Chat is a…
Are you constantly worried about the low conversions and decreased traffic on your WordPress website? Wondering why the footfalls aren’t increasing despite the new product and service offerings available at the website?
Before coming to the answer, think about this. When navigating any website looking for customer support, how often did you use the live chat option to talk to a support executive and found it an excellent alternative to calling random numbers for customer support?
Intensifying business competition and growing customer expectations all over the world have led to a need for strategies that can deliver an extraordinary customer experience (CX). In fact, customer experience is considered to be next battleground for brands everywhere.
Good CX can turn your customers in a walking-talking billboard for your business. How customers feel about interacting with a brand, their satisfaction level, and trust quotient can make or break a business. That’s why it is important for both startups and established players to draw their attention towards building effective strategies for delightful customer experience.
This blog discusses some of…
The ultimate goal of any business that provides products or services, is to make profits. And, business owners constantly seek for new ways to maximize their profits. In terms of profit maximization, customer retention is the key driver of growth and long-term profits. the act of finding and obtaining new customers is always a top priority. However, what many companies tend to forget is that once a customer makes the first purchase, there is much more to be done in maintaining the customer relationship. …
Jared Cornell is a customer-support specialist, a marketing evangelist, and a book lover, associated with ProProfs Help Desk.